PD Dr. Mateusz Dolata
Researcher
Department of Informatics
University of Zurich
Binzmuehlestrasse 14
CH-8050 Zurich
Email: [email protected]
Phone: +41 44 635 7198
Room: BIN 2.C.08
Short CV
- since 2025: Professor, ZF Endowed Chair of Artificial Intelligence, Zeppelin University, Germany.
- 2024: Venia Legendi in Informatics, University of Zurich, Switzerland. Habilitation Topic: "Essays on sociotechnical understanding of emerging technologies".
- 2018: Doctor of Science in Informatics, University of Zurich, Switzerland. Dissertation Topic: "The digital transformation of advisory practices" (Prof. Dr. G. Schwabe).
- 2012: Master of Science in Media Informatics, RWTH Aachen University, Germany. Thesis Topic: "Concept and Evaluation of Semi-Automatic Tagging for E-Mails" (Prof. W. Prinz, PhD).
- 2010: Bachelor of Arts in Computational Linguistics and Philosophy, University of Heidelberg, Germany. Thesis Topic: "Extending the Entity-Grid Model for the processing of implicit roles in discourse" (Prof. Dr. A. Frank).
Research Interests
- Collaboration between human and AI in an organizational context
- Policy and ethical design for AI systems
- Digital agents in services and healthcare
- Multimodal AI & AI in the Metaverse
Research Areas and Projects
- Human-AI Collaboration
- Patient-and-Data-centered Healthcare
- Advisory Service Support
- Technology Appropriation in Advisory Services (lead)
- Live Paper (completed, co-lead)
- Communication in IT-supported Advice Giving (completed, lead)
- Financial Advisory Service 2.0 (completed, contributor)
- Persuasive Home Security Advice (completed, contributor)
- Public Administration Advisory Support (completed, contributor)
- Small Group Collaboration
- Group Memory Support (completed, lead)
- Post-Creativity Frustration (completed, co-lead)
- Creativity through Jazz (completed, lead)
Teaching
Supervised Theses
Bachelor's Theses:
- Jonas Wittwer, Wie gut ist gut genug? Kriterien und Faktoren für die Akzeptanz von Digitalen Assistenten in der Bankberatung, 2021.
- Hannah Rohe, WISE-Bot: Making Surveys More Attractive to Patients with The Help of a Chatbot, 2021.
- Jonas Zürcher, Entwicklung eines Chatbots für Umfragen: WISE-Bot, 2021.
- Dave Basler, Development of an app-prototype to support intersession activity during psychotherapy, 2021.
- Florian Burkhardt, Development of a digital agent to support intersession activity during psychotherapy, 2021.
- Charlotte Eder, Bankberatung 2.0: Eine Untersuchung der Anthropomorphisierung von digitalen Assistenten im Bankwesen, 2021.
- Damaris Schmid, Rise of the Strategizer: Enhancing Bank Advisory Sessions with an AI-Based Conversational Agent, 2020.
- Tim Schluchter, Design Principles for Conversational Agents in Group Collaboration: A Review of Public Opinion and Research, 2020.
- Michael Nadig, Exploring practices of the used car negotiation, 2020.
- Christoph Fässler, Personalisierte Schmerzdarstellung - Weiterentwicklung eines zahnärztlichen Visualisierungstools zur Verbesserung der Informationstherapie, 2020.
- Andjela Markovic, Development of an Interactive Website for the European Conference on Computer-Supported Cooperative Work 2021: Determining Pragmatic Quality Guidelines for Conference Websites, 2020.
- Aleksandra Markovic, Development of an Interactive Website for the European Conference on Computer-Supported Cooperative Work 2021: Determining Hedonic Quality Guidelines for Conference Websites, 2020.
- Gian Waltert, The Influence of Information Technology on Financial Services: A Qualitative Study on Practices in Mortgage Advisory Sessions, 2020.
- Abirami Raghupathy, Digital Companion: A patient-centered information system for patient-physician consultation, 2020.
- Joshua Heubi, Entwicklung eines digitalen Trainers zur Verbesserung der Erreichbarkeit und Begrüssung der telefonischen Kundenbetreuung im Rathaus, anhand von Spracherkennung und -synthese, 2019.
- Sebastian Richner, Deriving Value from Ad Hoc Textual Patient Feedback, 2019.
- Kenny Kunzmann, Designideen zur Einführung von digitalen Agenten in Beratungsgesprächen anhand der Design Science Research Methodologie, 2019.
- Robin Kaufmann, Welcome, IT: Eine Untersuchung, wie Technologien in der Bankberatung eingeführt werden und wie Sprachassistenten diese Einführung unterstützen können, 2019.
- Kasimir Bobst, Suggestions and Methods for Improving Speech-to-Text Data received from recapp and Definition of an Interface Between Obtained Data and the Back End, 2019.
- Nicola Cassani, Lernerfolg in IT-gestützten Kundengesprächen in der Bankberatung, 2019.
- Lukas Enggist, Nutzungspraktiken und Akzeptanz der Beratungssoftware in einer Bank, 2019.
- Mathias Lüthi, Digital Life Insurance Customer Journeys: Using behavioral analytics and conversational UI to increase conversion rates, 2018.
- Jara Fuhrer, Beratungspraktiken von Arbeitsvermittlern der Agentur für Arbeit und Potentiale für Unterstützung durch IT, 2018.
- Alina Marti, Beratungspraktiken der Arbeitsamt-Mitarbeiter in Erstberatungen und Potentiale für Unterstützung der Beratung durch IT, 2018.
- Mirko Serbak, Identifizierung wichtiger Feedbackeigenschaften: Eine Technische Analyse von Studenten-zu-Studenten-Feedback, 2018.
- Nataliia Frey, Improving Student Peer Feedback: Application of Computational Linguistics to Analyze Feedback Texts, 2018.
- Jana Spörri, Feedback on Feedback: The Influence of IT User Feedback Channels on Collaborative Advisory Services, 2018.
- Fabrizio Füchslin, Verwendung von Podcasts an Schweizer Hochschulen, 2018.
- Natalie Wellnhammer, Praktiken im Umgang mit Vorlesungs-Podcasts, 2018.
- Alice Truong, Papier, Stift und Token: Objekte der Interaktion in Bankberatungen, 2017.
- Désirée Blass, Überzeugen durchs Erschrecken: Motivationspraktiken in der Sicherheitsberatung, 2017.
- Lilian Pinto, Die ersten und letzten Minuten einer Bankberatung mit und ohne LivePaper – Dokumente und Interaktionen zwischen Kunde und Berater, 2017.
- Gavin Bellhouse, Interaction Objects: Windows, Doors and Tablets in Burglary Prevention Services, 2017.
- Pascal Zehnder, Entwicklung einer Tablet-basierten Applikation zur Unterstützung der Arbeitspraktiken in der Hypothekarberatung, 2017.
- Silvan Imhof, Chancen und Herausforderungen der IT-unterstützten Beratung, 2016.
- Sarah Rüegger, Practitioners’ Perspective on Dark Horse, 2016.
- Sebastian Pinegger, Entwicklung eines "post-advisory" IT-Prototypen zur Steigerung der Entscheidungszufrieden nach der Hypothekarberatung, 2016.
- Marco Egli, Papier-Praktiken in der Bankberatung: Ein traditionelles Hilfsmittel als Treiber der modernen Welt, 2016.
- Cigdem Yarici, Conversational Involvement in IT-supported Advice Giving, 2015.
- Mathias Molnar, Unterstützung der Group Memory durch Video-basierte Dokumentation mit Tags in Meetings, 2014.
- Maximilian Steinbach, Support of a group memory in design thinking projects through effective post-processing of the video-based documentation, 2013.
Master's theses:
- David Wyss, Teilautonome Multikopter zugunsten der Einsatzzentrale bei Raubüberfällen: Möglichkeiten und Herausforderungen von Drohnen als polizeiliches Einsatzmittel, 2021
- Jara Fuhrer, Building a Prototype for Automated Documentation of Financial Advisory Sessions Accompanied by a Digital Assistant, 2021.
- Fanny Zucchinetti, Risk Factors of Atherosclerosis – Designing a Mobile App to Support Patient Education and Self-Management, 2021.
- Mathias Lüthi, Closing the Loop: Integration von Kundeninformationen in ein Bankberatungsgespräch, 2021.
- Nino Scherrer, Selbstberatung mit einem virtuellen Assistenten als Teil von einem Omnichannel Service: Entwicklung und Evaluation eines Prototyps, 2020.
- Andreas Bucher, General-Purpose Framework for Intent Recognition in Dialogues, 2020.
- Anna Götz, An Evaluation of Software Tools for Structured Documenting of Medical History Taking and Physical Exams, 2020.
- Natalie Wellnhammer, Persuasion with the use of the App EP: Examining the Implementation Rate of Recommended Home Security Measures, 2020.
- Dzmitry Katsiuba, IT-Unterstützung des intelligenten Kundenfeedback-Managements: Konzept der Zusammenarbeit zwischen einem intelligenten Agenten und menschlichen Akteuren, 2020.
- Lilian Pinto, Technology’s Creative Potential in the Waiting Room, 2020.
- Désirée Blass, Der Einfluss verschiedener IT-Systeme auf die vom Kunden wahrgenommene Qualität von Hypothekarberatungen., 2020.
- Alice Truong, Digitale Unterstützung für die Informationstherapie bei Patienten mit orofazialem Schmerzsyndrom, 2019.
- Chris Herzog, Building a voice-enabled, virtual Assistant Prototype with State-of-the-Art Technology for financial Advisory Sessions, 2018.
- David Bolli, Elicitation of Roles for Virtual Assistants with a Speech Interface Aiming to Improve the Quality of Face-to-Face Financial Advisory Sessions, 2018.
- Marco Egli, The Bleeding Edge of Virtual Assistants: Exploratory Analysis of Behavioral Phenomena in Virtual, Speech-Based Assistant Use and Implications for Their Integration in Face-to-Face (Financial) Advisory Sessions, 2018.
- Christian Schneider, Verbesserter Wissenstransfer in der Finanzberatung mittels der Live Paper Technologie, 2018.
- Gzim Zimberi, Beratungspraktiken in einer Versicherungsgesellschaft unter Mithilfe von mobilen Anwendungen: Eine "in-the-wild" Studie des Einflusses von zwei mobilen Anwendungen auf die Beratungspraktiken, 2017.
- Oettli Daniel, IBM Watson in Switzerland: An Analysis of Pilot Projects, 2017.
- Nicola Storz, IBM Watson in Switzerland: An Analysis of Pilot Projects, 2017.
- Nikita Shah, Methaphors in Information Systems Research, 2016.
- Adrian Gasparini, Application of Handwriting Recognition in Advisory Services, 2016.
Service and Outreach
- Reviewed for IS conferences (ICIS, ECIS, HICSS, WI), HCI/CSCW conferences (ACM CSCW, CHI), IS journals (MISQ, ISJ, JIT, EJIS, BISE), and the CSCW journal. Various co-chair roles in ECSCW.
- Associated editor for conferences (ICIS, ECIS, ACM CSCW, WI, INTERACT, DESRIST) and journals (BISE, ISJ). Editorial Advisory Board Member of the CSCW journal.
- General Conference Co-Chair of the 19th European Conference on Computer-Supported Cooperative Work, ECSCW, in 2021.
- Steering committee member and publicty co-chair of the European Society for Socially Embedded Technologies, EUSSET, since 2019.
Publications
ZORA Publication List
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Publications
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2020
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When the system does not fit: coping strategies of employment consultants. Computer Supported Cooperative Work, 29(6):657-696.
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Fair AI : Challenges and Opportunities. Business & Information Systems Engineering, 62(4):379-384.
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Facilitating digital transformation through education: A case study in the public administration. In: Proceedings of the 53rd Hawaii International Conference on System Sciences, Maui, Hawaii, US, 7 January 2020 - 10 January 2020. University of Hawaii at Manoa, 2144-2154.
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Studying with the Help of Digital Tutors: Design Aspects of Conversational Agents that Influence the Learning Process. In: Proceedings of the 53rd Hawaii International Conference on System Sciences, Maui, Hawaii, USA, 7 January 2020 - 10 January 2020. University of Hawai'i at Manoa, 146-156.
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Advisory service support that works enhancing service quality with a mixed-reality system. PACM on Human-Computer Interaction, 4(CSCW2):120:1-120:22.
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Wibson: A Case Study of a Decentralized, Privacy-Preserving Data Marketplace. In: Treiblmaier, Horst; Clohessy, Trevor. Blockchain and Distributed Ledger Technology Use Cases. Cham: Springer, 149-170.
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2019
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Welcome, Computer! How Do Participants Introduce a Collaborative Application During Face-to-Face Interaction?. In: International Conference on Human-Computer Interaction – INTERACT 2019, Paphos, Cyprus, 2 September 2019 - 6 September 2019. Springer, 600-621.
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When a computer speaks institutional talk: Exploring challenges and potentials of virtual assistants in face-to-face advisory services. In: 52nd Hawaii International Conference on System Sciences (HICSS 2019) Maui, Hawaii, Maui, 8 January 2019. HICSS, 105-114.
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The digital transformation of physician–patient consultations: Identifying problems and approaches to improve adherence. In: 52nd Hawaii International Conference on System Sciences (HICSS 2019), Maui, Hawaii Maui, 8 January 2019, HICSS.
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Pen-and-paper Rituals in Service Interaction: Combining High-touch and High-tech in Financial Advisory Encounters. PACM on Human-Computer Interaction, 3(CSCW):224.
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Translation and Adoption: Exploring Vocabulary Work in Expert-Layperson Encounters. Computer Supported Cooperative Work, 28(3-4):685-722.
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2018
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The digital transformation of advisory practices. 2018, University of Zurich, Faculty of Economics.
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Don’t be afraid! Persuasive Practices in the Wild. Computer Supported Cooperative Work, 27(3-6):427-462.
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2017
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Involvement Practices in Persuasive Service Encounters: The Case of Home Security Advice. In: 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5 June 2017 - 10 June 2017, ECIS.
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Tuning in to More Interactivity – Learning from IT Support for Advisory Service Encounters. i-com: Journal of Interactive Media, 16(1):23-34.
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The power of words: Towards a methodology for progress monitoring in design thinking projects. In: 13th International Conference on Wirtschaftsinformatik 2017, St. Gallen, Switzerland, 12 February 2017 - 15 February 2017, AIS Electronic Library.
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Why do you ask all those questions? Supporting client profiling in financial service encounters. In: 50th Hawaii International Conference on System Sciences, Hawaii, 4 January 2017 - 7 January 2017, s.n..
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Paper practices in institutional talk: how financial advisors impress their clients. Computer Supported Cooperative Work, 26(4-6):769-805.
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2016
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FinTech – What's in a Name?. In: Thirty Seventh International Conference on Information Systems, Dublin, Ireland, 11 December 2016 - 14 December 2016, s.n..
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The FinTech phenomenon: antecedents of financial innovation perceived by the popular press. Financial Innovation:2:16.
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More interactivity with IT support in advisory service encounters?. In: Mensch und Computer (Best Paper Award), Aachen, Germany, 4 September 2016 - 7 September 2016.
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Persuasive practices: learning from home security advisory services. In: 11th International Conference on Persuasive Technology, PERSUASIVE 2016, Salzburg, Austria, 5 April 2016 - 7 April 2016. Springer, 176-188.
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FinTech transformation: how it-enabled innovations shape the financial sector. In: Feuerriegel, Stefan; Neumann, Dirk. Enterprise Applications, Markets and Services in the Finance Industry. Germany: Springer, 75-88.
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Design Thinking in IS research projects. In: Brenner, Walter; Übernickel, Falk. Design Thinking for Innovation: Research and Practice. Cham: Springer International Publishing, 67-83.
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